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Knightsbridge Medical Centre

Knightsbridge Medical Centre, 71-75 Pavilion Road, London, SW1X 0ET

Telephone 0208 237 2600

Covid vaccinations given abroad or not showing on NHS app

Friday, 17 December 2021

We have received a high number of requests to enter details of a COVID vaccine onto our patients’ GP records and the NHS app.  We appreciate that this is a confusing situation.  Unfortunately, there is some conflicting information about this both in the media and within other parts of the NHS.  Currently, it is not possible for us to record details of COVID vaccines in such a way that it will appear on the NHS app.  The vaccine information which appears on the NHS App is taken from the IT systems used in the vaccine centres around the country, not a patient’s GP records.

Covid Vaccination given abroad

f you received either one or both of your vaccine doses outside of the UK, we can enter this onto your GP record.  It would be useful for us to have this information on your health records, and you can send it to us by submitting an E-consultation attaching a photo of any documents you have relating to the vaccine (including the manufacturer and the date it was given).  However, at present, this information may not appear on the NHS app.
This is outside of our control.
We are unable to help you providing evidence that you have had a vaccine abroad.
Any queries regarding this issue need to be directed to NHS 119 or go to
https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/tell-nhs-about-coronavirus-vaccinations-abroad/.
If you still have any problem with your NHS APP, please go to NHS App support rather than the GP practice: https://www.nhs.uk/contact-us/nhs-app-contact-us/

Recording a vaccine received elsewhere on my GP records and NHS app

Vaccines received in the UK

If you have had a vaccine in the UK, but it is not showing on the NHS App, it’s likely that there has been some kind of problem at the vaccine clinic.  Either it was not entered correctly onto the IT system, or the IT system has failed to upload it onto the NHS App.  If you are in this situation or you do not have access to a smartphone –  please try to access the NHS app from your computer at the following link
Log in – NHS App Online (service.nhs.uk) –
if you still have problems with it, please contact the centre where you received your COVID vaccine or the VDRS. The Vaccine Data Resolution Service (VDRS) aims to resolve missing or incorrect vaccination records for people vaccinated in England who have a current NHS number and are registered with a GP practice in England. This can be accessed by calling 119 and asking to be referred to the Vaccine Data Resolution Service or you can email 
Please do not call the practice if you have queries about Covid/Green Pass as we do not have any control or access to the NHS App; you can call 119 or email
nhsnwlccg.c-19.vac.group@nhs.net.

For more information please see below some useful links.

Tell the NHS about coronavirus (COVID-19) vaccinations you’ve had abroad – NHS (www.nhs.uk) – for patients vaccinated abroad who wish to access a covid pass.

Vaccinations and testing – NHS Digital Support Centre (zendesk.com) – lots of information regarding passes, 12-15 year olds, proxy access and all other commonly seen questions relating to vaccinations and testing

NHS COVID Pass – NHS (nhsx.nhs.uk) – web browser version of the covid pass for patients who do not have a smartphone

Get your NHS COVID Pass letter – NHS (www.nhs.uk) – online request for NHS Covid Pass Letter (particularly useful for fully vaccinated 12-15 year olds who are unable to access vaccination status through the app currently).

Please do not call the practice if you have queries about Covid/Green Pass as we do not have any control or access to the NHS App; you can call 119 or email
nhsnwlccg.c-19.vac.group@nhs.net.